Privacy Policy

1. Information We Collect

To enable pantas99 to provide safe and responsible online casino services, we need to collect certain categories of information from members during the registration process and while using the platform. The information we collect includes, but is not limited to:

• Personal identification information: full name, date of birth, identity card number (MyKad), gender and nationality for age and identity verification purposes.
• Contact information: email address, mobile phone number and current residential address.
• Financial information: e-wallet details (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow information, online banking account numbers (FPX) and cryptocurrency wallets (USDT, BTC, ETH) used for deposits and withdrawals.
• Platform activity data: game records, betting history, total deposits, withdrawals, bonuses claimed and any communications with the customer support team.
• Technical information: IP address, web browser type, device type, operating system, login data and session activity logs.

We only collect information that is genuinely necessary for the purposes stated in this policy. Members are required to provide accurate and current information. Failure to do so may affect our ability to provide services or process your withdrawals.

2. Purpose of Data Collection

Information collected by pantas99 is used exclusively for legitimate and responsible operational purposes. We do not use your data for unlawful purposes or in ways that go against your interests. The main purposes for which your data is used are as follows:

• Verifying the identity and age of members — you must be 21 years of age or older to register and use the pantas99 platform.
• Processing deposits and withdrawals through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrency.
• Managing member accounts, including VIP programmes, bonuses and weekly cashback according to membership tier.
• Detecting and preventing fraud, money laundering and platform abuse.
• Providing effective 24/7 customer support in Malay and English.
• Sending account-related communications, promotions and policy updates to members who have agreed to receive them.
• Fulfilling international licensing obligations and related reporting requirements.

pantas99 will not use your data for any other purpose without obtaining your consent first. All data processing is recorded and can be audited at any time.

3. Data Storage and Security

The security of member data is pantas99's top priority. We invest continuously in cybersecurity infrastructure to ensure your information is protected from both internal and external threats.

• All data is stored on servers protected with AES-256 encryption and secured by layered firewalls.
• The connection between your browser and the pantas99 platform is protected by SSL/TLS protocols that are updated regularly.
• Member passwords are stored in hashed format using a strong algorithm — we do not store passwords in plain text.
• Data backups are performed automatically and stored at separate locations to ensure service continuity.
• Penetration testing and security audits are conducted regularly by independent third parties.

Your personal information is retained for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law. Once the retention period ends, data will be securely deleted or anonymised.

4. Sharing Information With Third Parties

pantas99 maintains a strict policy on data sharing. We do not sell or trade members' personal information. However, in certain situations we may need to share data with selected and trusted third parties:

• Payment processors: E-wallet providers, banking institutions and cryptocurrency platforms that process your deposit and withdrawal transactions.
• Identity verification service providers: KYC companies that help verify member identities to comply with international licensing requirements.
• Relevant authorities: We will disclose information where required by law, court order or direction from a lawful authority.
• Technology providers: Companies that provide technical infrastructure, including server hosting and cybersecurity services, subject to strict confidentiality agreements.

All third parties we work with are bound by data protection agreements requiring them to handle your information to the same high security standards as pantas99. We do not allow them to use your data for any purpose other than what is specified in the agreement.

5. Cookies and Tracking Technologies

The pantas99 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform runs at its best. Below is an explanation of the cookies we use:

• Essential cookies: Required for basic website functions, including login session management and security. These cookies cannot be disabled.
• Performance cookies: Collect information about how you use the website, helping us identify areas that need improvement.
• Preference cookies: Store your settings such as preferred language and interface display to make repeat visits easier.
• Analytics cookies: Help us understand aggregate usage patterns for service improvement purposes.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the pantas99 platform.

6. Your Rights as a pantas99 Member

As a pantas99 member, you have the following rights regarding your personal information. These rights can be exercised at any time by contacting our customer support team:

• Right of access: You have the right to obtain a copy of the personal information we hold about you.
• Right of correction: You may request that we correct or update any information that is inaccurate or out of date.
• Right of deletion: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal retention obligations.
• Right to restrict processing: You may request that we limit how we process your data in certain circumstances.
• Right to object: You may object to data processing for specific purposes, including direct marketing communications.
• Right to data portability: You may request a copy of your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the pantas99 customer support team via 24/7 live chat or email. We are committed to processing your request promptly and keeping you updated on its progress.

7. Cross-Border Data Transfers

As pantas99 operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. Any such data transfers are carried out with adequate safeguards in place, including:

• Data transfer agreements that comply with internationally recognised data protection standards.
• Encryption of all data during transmission using certified security protocols.
• Selection of technology partners who are proven to comply with strict data protection regulations.

By registering and using the pantas99 platform, you agree to the transfer of your personal information as described in this Privacy Policy.

8. Changes to This Privacy Policy

pantas99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our operational practices, legal requirements, or technological developments. Any material changes will be communicated to members via:

• A prominent notice on the pantas99 website homepage before the changes take effect.
• An email to the address registered in your account for changes that directly affect your privacy rights.
• An update to the "Last updated" date at the top of this document.

Your continued use of the pantas99 platform after any changes take effect indicates your acceptance of the updated Privacy Policy. We encourage you to review this page from time to time.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, the pantas99 customer support team is available to assist you at any time.

We provide 24/7 support in Malay and English via live chat directly on our platform and by email at [email protected]. All privacy-related enquiries will be handled carefully and in full confidence by our qualified team.